At SellMisto, customer satisfaction is our top priority. We strive to ensure that every product or service you order meets your expectations. This Return & Refund Policy outlines the conditions under which you can return products or request refunds.
1. Eligibility for Returns
You may request a return if:
The product received is damaged, defective, or broken.
The product is different from what was ordered (wrong item, incorrect specifications).
The product is incomplete or missing accessories.
Please note:
Products must be returned within 2~3 days of delivery unless otherwise specified.
Certain products may not be eligible for return, including perishable goods, personalized items, or services.
2. Return Process
To initiate a return:
Log in to your SellMisto account.
Go to “My Orders” and select the item you wish to return.
Click “Request Return” and choose the reason for the return.
Follow the instructions provided for shipment or pickup of the product.
Once we receive the returned item and verify its condition, your return request will be processed within 3–5 business days.
3. Refunds
Refunds are issued after the returned item is inspected and approved. Refunds may be issued in the following ways:
Original Payment Method – Amount is refunded to the card, bank account, or wallet used for purchase.
SellMisto Wallet – Refunds may be credited to your SellMisto Wallet for future purchases.
Note: Refund processing time may vary depending on your payment provider.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
Report it immediately through your account or contact our customer support.
SellMisto may arrange replacement, repair, or full refund depending on availability and product type.
All shipping costs for replacements or returns due to SellMisto errors are covered by us.
5. Buyer Responsibilities
Ensure the product is unused and in original packaging (if applicable) for returns.
Provide accurate information while requesting a return or refund.
Cooperate with SellMisto or logistics partners for pickup or delivery of the return.
6. Exceptions
Certain items are non-returnable:
Digital products, software, or services once delivered.
Perishable goods, food, or consumables.
Items marked “Non-Returnable” on the product page.
7. Contact Us
For assistance with returns or refunds, you can reach our support team: 📧 helpdesk.sellmisto@gmail.com We are committed to resolving your concerns promptly and ensuring a smooth, fair, and transparent process.
